Referrals

Referrals

Therapywell is a multidisciplinary allied health practice providing trauma-informed, neurodiversity-affirming care across psychology, psychotherapy and mental health social work, occupational therapy, speech pathology, family therapy, equine facilitated therapy, and support mentoring. We accept referrals from GPs, psychiatrists, paediatricians, schools, NDIS support coordinators, and other health professionals, and we welcome self-referrals. We practise from two Brisbane clinics — Upper Mount Gravatt and Auchenflower — with telehealth available Australia-wide.

How to refer

Secure messaging (preferred)

We receive referrals electronically via Medical Objects. Search [Medical Objects directory listing name] or your intended clinician's name in your provider directory, and select the correct location — Upper Mount Gravatt or Auchenflower. Clinician provider numbers are listed below and in our Referral Information Pack.

Email

Referrals and supporting documents can be sent to referrals@therapywell.com.au, monitored by our Client Care Team during business hours.

Online form or phone

Use the online referral form below, or call us on 07 3521 4034 to discuss a client before referring — we are always happy to talk through suitability and clinician fit first.

Our commitment to referrers

Every referral is acknowledged and triaged within two business days. Within that time, we confirm receipt with you and contact your client to begin intake. If we are not the right fit for your client's needs, we will tell you promptly rather than leave the referral sitting on a waitlist.

What to include in your referral

To help us triage quickly and match your client to the right clinician, please include: your client's name, date of birth, and contact details (and a parent or guardian's contact details for clients under 18); the reason for referral and any relevant history, diagnoses, or current risk considerations; the referral or plan type with a copy of the plan where applicable; any recent reports or assessments; and the funding arrangement, including NDIS plan management details where relevant. Incomplete referrals are still welcome — our Client Care Team will follow up for anything we need.

Referral pathways we accept

We provide services under Mental Health Treatment Plans (Better Access, up to 10 rebateable sessions per calendar year), Eating Disorder Treatment Plans, Chronic Disease Management plans, and the Complex Neurodevelopmental Disorders Pathway. We support self-managed and plan-managed NDIS participants, and see privately funded clients with no referral required. First responders seeking trauma and EMDR support are welcome to self-refer. Full fee and rebate information is published on our Fees & FAQs page.

Why refer to Therapywell

Our clinical team spans psychology, mental health social work and psychotherapy, occupational therapy, speech pathology — including specialised speech pathology for mental health — family therapy, and support mentoring, so complex and multidisciplinary needs can be met within one practice rather than across several. Our trauma work includes EMDR therapy delivered by EMDRAA-accredited and trained clinicians, equine facilitated therapy at Cedar Creek, and dedicated pathways for first responders. We also offer neurodevelopmental and multidisciplinary assessment with a therapeutic home for clients afterwards. You can read about our clinicians on our team page or in the Referral Information Pack.

What happens after you refer

Our Client Care Team triages each referral with our clinical leads and matches your client to the clinician best suited to their needs, presentation, and location. You will receive confirmation when your client is engaged, and with your client's consent we provide correspondence back to you — including intake confirmation and progress letters — via Medical Objects or your preferred channel, so your records stay complete.

Clinician provider details

For addressing referrals via secure messaging or plan preparation:

Provider details are also included in our Referral Information Pack, along with clinician profiles and our full service guide.

Referring yourself or a family member?

You do not need a referral to access our services — you can contact us directly or use the form below, and our Client Care Team will guide you from there, including how to access Medicare rebates through your GP if you would like to.

Online referral form

Submit your referral below and our Client Care Team will be in touch within two business days.